Whether taking a statement under oath, conducting a non-accusatory interview, a job related screening or engaging in a business related or casual conversation, recognize that a significant percentage of those being questioned will intentionally edit, exaggerate, minimize and/or misrepresent something. One of the best ways to identify
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In a previous BCW Newsletter topic relating to nonverbal behaviors, I referenced psychologist Paul Ekman who has spent his career examining the relationship between facial expressions and deceptive remarks. As a student of the art of interviewing, you should be aware of his key findings: Facial expressions
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Good interviewers certainly must ask the right questions, but they also must think about the answers in terms of what is said, what is not said and what they observe. If you follow this approach, you will have a much better chance in detecting deceptive responses and
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Learning to distinguish between natural and unnatural nonverbal behaviors is a critical skillset for effective interviewing. Over 140 years ago, Charles Darwin postulated that mammals reliably show emotion in their faces, and over 50 years ago psychologist Paul Ekman, confirmed Darwin’s theory with his studies relating to
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As someone who conducts interviews for a living, you are a student of human behavior, and you know that interviewing is an art not a science. Since each interviewing event is unique, how do you know when to change your own approach in an effort to dig
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Whether conducting pre-employment screening, a claims investigation, a deposition or another formal inquiry to validate information, the first contact sets the tone of the relationship which should be positive. Understand and appreciate that you will most likely inquire about one or more snapshots in time for relevant
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The ultimate goal of any interview is to formulate an opinion with regard to the verifiable facts versus the statements elicited from the person being interviewed. Whether the interviewee is a candidate for a job, a witness under oath, a claimant, a suspect or person of interest
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As a student who continually wants to improve his/her knowledge of the art of interviewing, I recommend that you experiment with different techniques whenever possible. Add those that work to your tool box. You should be able to find what works best for your personality style, and,
Read more →Here are some more tips for conducting successful and ethical interviews. As a student of the “Art” who continually wants to improve, practice the following. If you currently are employing one or more of these techniques, look at this as validation of your own process. Each experience
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The last several BCW Newsletters have described the downside of employing confrontational interviewing/interrogating techniques as well as presenting some of the most effective and ethical approaches. As a student of the process, you already understand that interviewing is an art not a science. Herein below find some
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